Welcome Cloud is a beautifully designed bubble with a welcoming message, prompting the user to enter the chat room. When enabled, it always appears right after a visitor enters the site.
You can compose your own message and include a Call to Action (CTA) on the Welcome Cloud’s entry button.
Encourage your visitors by putting an inviting slogan on the entry button saying, for instance, 'Have some questions? Click here'.
The essence of this feature is, of course, a chat bubble displayed above the entry button.
Please note, that this setting is available only in the Tab mode, when the chat is displayed as a floating bar. It means that Welcome Cloud is unavailable in the Chat Box mode. You can compose your own welcoming message to encourage visitors to enter the chat room as described below.
The Welcome Cloud bubble is comprised of the title and the message section. The title font is bolded and allows for up to 150 characters. It is advised to create an encouraging and eye-catching title to drive interaction and curiosity.
Beneath the title you should also provide some additional information for your guests. This is another excellent opportunity to enchant visitors and increase engagement.
Some of the site owners use it to describe the topics discussed in their chats, post their latest announcements or even list the most important principles prevailing in their chat rooms.